Quick Facts & Checklist
|Speed||891 ms (over the last 6 months, updated March 2021)|
|Uptime||99.97% (over the last 6 months, updated March 2021)|
|Features||Unlimited bandwidth, Free Domain 1st Year, Free SSL Certificates, Website Builder, 30-Day Money-Back Guarantee|
|Hosting Plans||Shared, WordPress, VPS and Dedicated Servers|
|Support||24/7 Live Chat, Phone, Email, Knowledge Base|
|Pricing||Plans start from £2.99 per month|
What Is 123-Reg?
123 Reg first came onto the market across the UK over 20 years ago. They have a simple philosophy that the internet should be for the many, not the few.
They’ve designed their platforms specifically for small business owners looking for a platform that can combine stress-free and straightforward management.
After this impressive amount of time in the market, we came into this review with high expectations.
This comprehensive hosting review of 123 Reg will go into exactly how well they’ve performed across their 20-year history.
Want to know how good (or bad) 123-Reg is? In this comprehensive 123-Reg hosting review, we’ll take a look at what this web host has to offer.
123 Reg is committed to understanding and helping customers regardless of their existing technology and web hosting skills.
Their products claim to be designed around this. Their entry-level product provides a relatively hassle-free journey for beginners.
Across the UK, 123 Reg are significant players in the web hosting market. With over 3.5 million web hosting and domain names currently registered and hosting over one million websites. Their customers are dedicated and depend on their services daily.
123-Reg Is Eco-Firendly
Surprisingly, one of their most exciting facts which sets them apart from their competition is that they consider themselves ‘eco-friendly.’
Their eco-friendly green data centers are powered by the latest low-energy systems, which help minimise your carbon footprint.
A big claim, and one which sets them far apart from others in this space. So not only is your data secure in their centers, but they are working to protect the environment at the same time.
123-Reg Hosting Options
In terms of web hosting, 123 Reg offers four main types of hosting including:
In this article review, we take a deeper look into the web hosting side of the platform. This is hosting where multiple accounts can either access or ‘share’ a server.
Across this service, 123 Reg offers four different web hosting plans, all offering unlimited bandwidth.
Speed & Reliability
How Fast Is 123-Reg?
For the average business today the faster hosting is becoming more critical to hosting providers than ever. Interestingly, there is little information across the 123 Reg website about their promise across speed or page test speed. This is never a good sign.
123-Reg Speed Test
We found that our 123-Reg test site performed negatively in speed testing (using our Uptime Robot Monitor), taking 900 milliseconds seconds to respond.
While this test does not necessarily indicate how each website performs. We found that this information, coupled with the lack of information on their website, was not a great first impression.
Load Impact & Stress Test Results
We wanted to see if 123-Reg’s server held up under a bit of stress on the topic of speed. So we ran a test using K6 (formerly known as Load Impact) to simulate 50 active visitors over 5 minutes.
The purpose of this is to determine the performance and reliability of the server when multiple users are accessing and using the site at the same time.
123-Reg K6 Stress Test Results
The above chart shows that as the visitors increase (the grey line), the response time (the blue line) stays pretty stable. Despite an initial spike of around 20 virtual users, the response time averaged around 800 milliseconds.
BUT the server returned way too many errors. This means is that if you have a small website, then 123-Reg will work well for you. However, any traffic spikes will diminish your website performance.
This confirms our initial speed test and indicates that the 123-Reg server is pretty slow (compared to other providers) when multiple visitors are accessing the site.
123-Reg Shared Hosting Uptime
With regards to reliability or uptime, it is true that 123 Reg claim that your website will be ‘up’ 24/7 due to their cleverly designed load balancing features. This feature allows your website to be hosted on multiple servers.
Therefore, in the unlikely event that anything happens to your website, they switch to another server, so your site stays online. This considered approach to uptime is a real plus for their customers and business owners.
Not only do they provide that feature, but through our research, we found that 123 Reg’s test website had an uptime score of 99.97% over six months. Not too bad at all.
Pricing & Plans
How Much Does 123-Reg cost?
Now, the price point is always an exciting point when reviewing web hosting platforms. One of the most significant differences between 123 Reg and other web hosting providers is that they offer four plans.
We’ve become very used to web hosting providers, including between five and six pricing options. Still, the simplicity of 123 Reg offering a very clear and concise structure is a considerable benefit to customers who are just starting and don’t need excessive options.
123-Reg’s Shared Hosting Plans
123-Reg’s prices are undoubtedly low, starting at £2.99 a month. However, the features are pretty limited on this cheapest option. Features that come as standard with other hosts don’t kick in unless you select the Pro or Ultimate plan.
Create Your Own Website
123-Reg’s feature packed Website Builder
Despite this, what caught our eye with this provider is their Website Builder. Yes, it’s not free, but it has some exceptional features and is well worth the money if you purchase a hosting plan with 123.
The ‘Standard’ website builder plan is set at £2.50 per month and includes:
In comparison to their entry-level website builder package, the ‘Pro’ is the next option. This is set at £5.00 per month, essentially doubling the cost of the standard package. Included in this package is all the options above PLUS the following additional features:
You can see that 123-Reg packs plenty of features into their website builder, but how do their hosting plan prices rank compared to its competitors?
123-Reg vs Competitors Prices
Help & Support
How Good Is 123-Regs Support?
No matter what industry you are in, whether hospitality, finance, professional services or events, we all have one thing in common. When looking for the most effective web hosting platform, that there is access to excellent customer support.
123-Reg’s support centre with plenty of resources to help you
The promises 123 Reg make in this space leave a lot to be determined unfortunately. They aim to respond to queries within one hour across all contact channels which includes live chat support.
Their customer service team is available only between the following hours:
Weekdays: 08:00 – 22:00
Weekends: 09:00 – 17:00
Features & Products
What features and services do 123-Reg offer?
While we’ve already listed the various features of their website builder, but other features should be at the top of your list when choosing a web hosting provider.
123-Reg’s easy to use control panel
One feature we love is the beautifully designed yet simplistic control panel. The Control Panel is easy to navigate. Wherever there is a button with a question mark, you can click it to open a support page filled with questions related to the term.
123-Reg Shared Hosting Features & Comparison
|Free Domain Name||✔︎||✔︎||✔︎||✔︎|
|Free SSL Certificate||✖︎||✖︎||✔︎||✔︎|
|24/7 customer service||✔︎||✔︎||✔︎||✔︎|
|Money back guarantee||✔︎||✔︎||✔︎||✔︎|
Secondly, the ability to change your mind should your business need to change direction is huge. 123 Reg currently offers a full refund for their hosting plans within the first 14 days of signing up for the service.
This excludes any additional fees for domain registrations. Furthermore, like all good web-hosting providers, 123-Reg accepts major credit cards, PayPal, and Direct Debit transactions for payment.
Security & Protection
Is My Website Secure With 123-Reg?
As mentioned in the pricing and plans, 123 Reg does offer SSL certificates. However, their current plans only cover this at a basic level.
If security is an issue, we recommend the Pro plan only to ensure you are adequately protected.
123-Reg offers SiteLock security at a price
Pros & Cons
What We Like & Dislike About 123-Reg
Plan offerings – As mentioned, the plans offered are pretty basic across both standard and pro. You get all the resources you need to launch and maintain your website. Still, in terms of deeper security, the ability to personalise and manage your website and accessing deep analytics, you may find yourself disappointed.
Support – Frustratingly, their support promises fall short for a web hosting platform that has been around for 20 years. Their customer service team is only available between Weekdays: 08:00 – 22:00 and Weekends: 09:00 – 17:00. This will undoubtedly cause problems for some urgent out-of-hours issues, especially if your business is trading overseas (or outside of the UK timezone).
What Are The Alternatives To 123-Reg?
Do We Recommend 123-Reg?
So far, my overall experience understanding the detail of 123-Reg has been a mixed review.
While I can understand the popularity of this web hosting provider after being in the market for over 20 years, some of their terms or features still seem outdated for the modern UK user.
When comparing with other web-hosting providers, offering four shared hosting options but only getting ‘standard’ features on the pricier plans is a sticking point.
There are plenty of other hosts out there that offer all of the features on offer at 123-Reg, but at a lower price, so no, you would be best spending your money elsewhere. Sorry, 123.
Editor & User Ratings
Not bad, but not the best! If you’re looking for a host with a great website builder, then 123-Reg is worth a look.
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