Cloudways Review – Are You Ready to Move to the Cloud?

Cloudways is a managed cloud hosting platform, known for its exceptional server performance and reliability. So it is it time you moved to the cloud?
9.2/10 (Expert Score)
Product is rated as #1 in category Web Host Reviews
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Quick Facts & Checklist

Updated January 2022

Speed113 ms (June 2021 to January 2022)
Uptime99.99% (June 2021 to January 2022)
FeaturesFree Migration, Free SSL Certificate, CDN, Automated Backups, Staging Environment, Dedicated Firewalls
Hosting PlansManaged Cloud Hosting
Support24/7 Live Chat, Phone, Email, Knowledge Base
PricingPlans start from £7.47 per month 

Cloudways Overview

What Is Cloudways?

Cloudways is a highly rated hosting provider based in sunny Malta, which emphasises high-quality, managed hosting.

They are control freaks; well-versed in managing all areas of web hosting so that all the user has to do is sit back and watch their website grow.

They often rank highly in web hosting comparisons due to their strong performance, reasonable pricing and premium customer service.

cloudways review - cloudways landing  page

However, the fact that they exclusively offer a cloud-based managed hosting service can turn certain users away, as it removes user autonomy when it comes to having root access to servers.

Suppose you’re new to the web hosting world. In that case, Cloudways is arguably one of the best web host providers for you. Still, if, like Cloudways, you are a control freak when it comes to hosting, you may want to look elsewhere for a hosting provider who affords its users a little more control over their servers. 

In this Cloudways review, we’ll take a look at the features that make the company such a popular hosting company, delving into the good, the bad and the ugly of Cloudways.

Looking for a managed WordPress solution?

Cloudways live and breathe WordPress. Their managed hosting for WordPress and WooCommerce takes away cloud server-related hassles so you can scale your website the way you want!

Speed & Reliability

How Fast Is Cloudways?

It is the job of the website’s hosting provider to ensure that their websites load quickly and effortlessly. Hence, their page load time reputation is vital for those people looking for a new web host provider.

Cloudways Speed Test

Credit where credit is due, Cloudways are fast, so fast that you won’t even notice their pages loading. Based on our page test speeds, the load time of Cloudways comes in at 113 milliseconds which, if you hadn’t guessed, is super-fast.

This means that you can guarantee that with Cloudways, your website’s visitors won’t be waiting around in the pouring rain. Plus, high speed means a higher rating for your website. Win, win.

Load Impact & Stress Test Results

We wanted to see if Cloudways server held up under a bit of stress on the topic of speed. So we ran a test using K6 (formerly known as Load Impact) to simulate 50 active visitors over 5 minutes. 

The purpose of this is to determine the performance and reliability of the server when multiple users are accessing and using the site at the same time.

cloudways load impact

Cloudways K6 Stress Test Results

The above chart shows that as the visitor’s increase (the grey line), the response time (the blue line) stayed completely stable and never went above an impressive 47 milliseconds!

From our research, we have ascertained that Cloudway’s response time is exceptional.

Speed is pretty essential when it comes to web server reviews. However, so is Uptime. So how does Cloudways fare in this category?

Let’s find out. 

Cloudways Hosting Uptime

When the weather is overcast, all you want is for the clouds to pass and the sun to make an appearance (rare in the UK, I know). You ask, “how long will this last for?” and pray that the answer is “not too long.”

However, in the web hosting world, you want the cloud to last as long as possible, ideally 24/7, 365 days a year. Here, we are talking about Uptime.

The percentage of Uptime recorded outlines the reliability of the company as a whole. Ideally, you want your website to be up and running 100% of the time so that you can have a continuous stream of visitors.

This is especially important when your website attracts revenue. Naturally, the second your website is down, your revenue will be too.

Not good news for the money-minded. However, it isn’t easy to reach this faultless 100% Uptime accolade.

Whether it’s a malicious cyber-attack, operating system failure or a simple loss of connection, your website is bound to drop under the radar now and then.

However, it is the job of your web host provider to reconnect the server, fix any bugs and ward off any hackers as soon as humanly or technologically possible. 

So how does Cloudways rank? They fall into a perfect 99.99% Uptime rating (based over the last six months), which is essentially as good as you can get in this industry.

Uptime and speed are debatably the most important features of any hosting provider, working as the foundations for successful hosting servers. Cloudways have got their foundations laid, but the question is, how will they build upon them?

Is Uptime & Speed important to you?

It should be! Cloudways high-performance servers deliver blazing fast page loading speeds and solid uptime figures.

Pricing & Plans

How Much Does Cloudways Cost?

One of the things that distinguish Cloudways from its numerous competitors is its pricing. Not only is it affordable, but surprisingly flexible. Ordinarily, hosting companies in 2020 would offer three or four different hosting plans, charging gradually more as the number of features increases.

Flexible Pricing Options

This is a pretty good payment model, as it means that users can opt to pay more or less, depending on their hosting needs. However, these plans are often pretty strict, leaving little to no room for movement and limiting the possibility of scaling their websites up or down.

cloudways pricing

Cloudways Digital Ocean Hosting Plans

Cloudways successfully breaks away from this somewhat archaic mode of charging with their nifty ‘pay as you go’ approach.

Cloudways operates by buying services from giants like Google Cloud, Digital Ocean, Amazon Web Services (AWS), VULTR, and Linode.

cloudways servers

The cheapest plan (Digital Ocean) starts at £10 per month, with the most expensive plan costing a minimum of £58 per month. The idea here is that they can charge a lower monthly rate compared to their competitors. Still, if users want to add more features, they can charge these additions on a pay-as-you-go basis.

This means low prices, no contractual lock-ins and an overall sense of freedom for the user.

Another great feature of Cloudways’ pricing is that you can choose from monthly and hourly billing options.

Perhaps you wish to launch a website only for a matter of hours and need a hosting provider to cover you? Not a problem, Cloudways have made this very easy for you.

Cloudways vs Competitors Prices

Host Provider
cloudways brand logo
VS
a2hosting brand logo
VS
Kamatera brand logo
Cloud Hosting

Furthermore, they offer free migration on your first website, an added feature that many hosting providers charge for, and unlimited applications on every single plan.

Wow.

Typically, hosting companies validate the increase in price across different plans by only allowing one website application to be hosted on the cheapest plan.

From there, you are allowed more and more websites/applications as the price increases. But Cloudflare, once again, goes against the grain with its approach to pricing. It’s an attractive feature and certainly one for their competitors to look out for.

Cloudways Hosting Options


Help & Support

How Good Is Cloudways Support?

Finding a new hosting provider can be an intimidating process. The internet is full of scammers, hackers and false promises, so you must find yourself a hosting company with a good reputation and a solid community of customer support.

Quality Customer Service

With this in mind, web hosting comparison always look to the quality of hosting server’s customer support to determine the overall quality of the providers.

Cloudways consistently rate highly for their customer service, with their live-chat feature often being marked as above the industry standard in terms of accessibility and cooperation. 

cloudways knowledge base

Cloudways offers great support with plenty of resources to help you with your site

While there’s a lot to be said about informative blogs and FAQ forums, being connected with a human voice is often the most effective form of customer support, and Cloudways seem well aware of this.

Their knowledgeable advisers can troubleshoot and solve hosting problems effortlessly and at no extra cost.

Advanced Support Options

However, we all know that nothing truly comes for free nowadays. While Cloudways does offer a good amount of customer support, they have also established a pricing plan for more advanced forms of support on the house.

cloudways advanced support features

Cloudways advanced support options

They offer an ‘advanced support add-on’ and a ‘premium support add-on’ for users who require a higher level of protection and assistance.

These add-ons include faster response times, direct phone support and customised troubleshooting, all great features, but at a cost.

Essentially, Cloudways provides good customer support to all of their customers but excellent customer support for those willing to part with a little more money.

Is expert support important to you?

Cloudways offer expert 24/7/365 problem-solving for everyone. For a closer partnership, choose the Advanced Support add-on that will enhance your support experience!

Features & Products

What Features & Services Do Cloudways Offer?

The features of a hosting provider are, in a sense, the icing on top of the cake. Added features give hosting companies the opportunity to propel themselves ahead of their competitors, marking themselves as the best website host in an environment of cut-throat competition.

Feature Rich Custom Hosting Plans

Cloudways certainly don’t hold back when it comes to features. The list of add-ons, both complimentary and at cost, is so extensive that you would need to set aside an entire lunch break to read up on what’s on offer entirely.

They group their added features into the following categories: expert support, performance, security, choice, collaboration, control, integrations and add-ons and monitoring.

Cloudways Hosting Features & Comparison

Main FeaturesDigital OceanLinodeVultrAWSGoogle Cloud
24/7/365 Support✔︎✔︎✔︎✔︎✔︎
Free SSL✔︎✔︎✔︎✔︎✔︎
CDN Add-on✔︎✔︎✔︎✔︎✔︎
Free Migration✔︎✔︎✔︎✔︎✔︎
Unlimited Application Installation✔︎✔︎✔︎✔︎✔︎
Team Management✔︎✔︎✔︎✔︎✔︎
Dedicated Firewalls✔︎✔︎✔︎✔︎✔︎
24/7 Real-time Monitoring✔︎✔︎✔︎✔︎✔︎
Automated Backups✔︎✔︎✔︎✔︎✔︎
Staging Environment✔︎✔︎✔︎✔︎✔︎
Optimised With Advanced Caches✔︎✔︎✔︎✔︎✔︎
Auto Healing✔︎✔︎✔︎✔︎✔︎
Regular Security Patching✔︎✔︎✔︎✔︎✔︎
HTTP/2 Enabled Servers✔︎✔︎✔︎✔︎✔︎
SSH and SFTP Access✔︎✔︎✔︎✔︎✔︎

But what features can you expect to come as complimentary with their most basic plan? Well, each plan comes with free SSL protection, as well as a CDN add-on, designed to improve your site’s performance, and various usability add-ons, such as team management and application and server cloning.

cloudways ssl certificate

Cloudways offers free SSL certificates on all their plans

All of these features are available on each Cloudways plan is impressive and surprising when comparing the company with its competitors.

This inclusive pricing makes the process a lot simpler. You essentially gain access to most of the company’s features simply by signing up. Are you tempted yet?


Security & Protection

Is My Website Secure With Cloudways?

The stakes are high for site hosting, and things like security and privacy can easily get lost.

When your website experiences a cyber-attack or system failure, the data stored on your site can suddenly become vulnerable.

cloudways security features

Cloudways has a good range of security options

Cloudways’ security features are impressively extensive and comprehensive. They’re big fans of offering security, not as an added-on feature, but as a given on all plans.

Every Cloudways account has firewall protection, login security, bot protection, application isolation, database security, SSL Certificates, GDPR compliance, and end-to-end encryption. Did you get all of that?

cloudways security

Cloudways security settings are user friendly

What I love the most about their approach to security is that they are equally developed, no matter how big or small your website may be. Now that’s what I call inclusive.

How important is security to you?

All Cloudways hosted servers are protected by OS-level firewalls that filter out malicious traffic and keep out the intruders. Free SSL certificates are included in all plans too!

Pros & Cons

What We Like & Dislike About Cloudways


What Are The Alternatives To Cloudways?

Kamatera

Kamatera offers excellent advanced cloud solutions. Enjoy leading cloud technology and versatile products, with personal technical support 24/7.

A2 Hosting

A2 Hosting is one of the leaders In optimised WordPress hosting offering great prices and enhanced features!

Kinsta

A top managed WordPress hosting provider that takes care of all your needs with cutting-edge technology and super fast speed.

HostGator

HostGator’s low-cost WordPress hosting offers lots of freebies, easy installation and 1-click installs.

SiteGround

SiteGround manages WordPress sites easily with more freedom, excellent features and great pricing!

Final Thoughts

Do We Recommend Cloudways?

We certainly do! Overall, there are many more pros than cons when it comes to Cloudways as a hosting provider.

They are among the cheapest hosts and renowned for fast and reliable hosting, balancing reasonable prices with high performance, which can be hard to come by in web hosting.

Furthermore, the pricing flexibility makes the service accessible for all users, and I love how most of their added features are included in all of their plans, no matter how cheap.

However, Cloudways is more suited to web applications than building websites from scratch, so this is something to watch out for if you are starting.

Moreover, I’m not a fan of how they charge premiums for certain levels of support. Hidden fees like these can be a slippery slope of spending, so make sure you’re aware of the cost of every service offered by Cloudways before accidentally investing. 

Having said that, we are still a big fan of Cloudways, so much so that we host this website on Digital Ocean servers!

Is Cloudways the perfect host for you?

Cloudways simplifies your entire experience, so you stay focused on growing your business. Why not head on over and check out their latest plans and offers!

Overall Score

Editor & User Ratings

9.4Expert Score
Cloudways Web Hosting

High performance scalable cloud hosting that’s affordable and feature packed.

Speed & Reliability
9.6
Pricing & Plans
9.4
Help & Support
8.6
Features & Products
9.4
Security & Protection
9.2

Author

  • simon jones profile 1

    Simon is a consultant who found his way into running a web business. His commitment to innovation and iteration (and his good humor) are present in all that we do. He is an experienced researcher, writer and editor and is the author behind much of what you read on Host Advisor.

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