HostPapa Review – Uptime, Performance, Pros & Cons

Hostpapa's top executives have over 70 years of combined experience in web hosting services, but can this independent Canadian underdog keep pace with the big players in web hosting?
8.5/10 (Expert Score)
Product is rated as #19 in category Web Host Reviews
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Quick Facts & Checklist

Updated June 2023

Speed270 ms (January 2023 to June 2023)
Uptime99.97% (January 2023 to June 2023)
FeaturesUnmetered bandwidth, Free Domain 1st Year, Free SSL Certificate, Free Website Builder, 30-Day Money-Back Guarantee
Hosting PlansShared, WordPress, VPS & Reseller Hosting
Support24/7 Live Chat, Phone, Email, Knowledge Base
PricingPlans start from £1.95 per month 

HostPapa Overview

Who Are HostPapa?

Hailed as the best hosting provider for small businesses, HostPapa is an independently owned Canadian company hosting numerous sites worldwide.

Their niche appears to be helping small businesses and start-ups build their online presence with maximum accessibility and minimum cost.

Where some hosting companies embellish their services with complicated addons and unnecessary features, HostPapa prefers to keep things simple, preferring high-quality over a high quantity of features. 

hostpapa review landing page

They are both high-speed and low-priced, with a basic plan that can compete with much bigger hosting providers. They offer features far from basic, at a much lower cost than many other hosting companies on the market.

They may be seen as an underdog in the market; however, HostPapa is a force to be reckoned with. In the spirit of the small companies and start-ups that they tend to host, we predict considerable growth for HostPapa in the future.

Speed & Reliability

How Fast Is HostPapa?

Looking at both HostPapa’s name and logo, it would be easy to assume they are somewhat slow – a shaky older man still relying on dial-up internet to read the daily news.

However, a little research will show you that HostPapa is far from slow. They are quite the opposite, coming in as one of the fastest web host providers on the market.

HostPapa Speed Test

When we talk about speed in hosting server terms, we generally refer to the time it takes for a server to load a page and then its final load time.

For a hosting server to be discounted as too slow, their loading time would have to be over 3 seconds. This might not seem like a long time, especially to the older man still using dial-up. Still, in this lightning-fast technological age, 3 seconds is akin to 3 hours. 

HostPapa is light years faster than the 3-second minimum speed, with an initial load time of 0.27 seconds.

Even when comparing HostPapa to the industry leaders, this load time is extremely fast, not bad considering they are independent businesses.

Load Impact & Stress Test Results

However, loading times alone don’t paint the entire picture of performance, so we also check out how host plans fare under a bit of stress.

To do this, we use the K6 Load Impact tool to check out how our test site performs with up to 50 concurrent virtual visitors over five minutes.

hostpapa load impact results

HostPapa K6 Stress Test Results

Overall, as you can see from the graph above the as the visitors increased (the grey line), the response time (the blue line) spiked at the beginning. However, the response time remained stable at 150 ms.

This indicates that Hostpapa’s servers can easily handle traffic surges, ensuring your readers or customers have a great experience while visiting your site.

However, with unlimited bandwidth provided on all plans, even the most basic starter plan, HostPapa’s speed should remain consistently good, no matter how many visitors your site receives.

We’re already pretty sold on HostPapa, and we’ve only just touched the surface. However, are the sites they host consistently live? After all, speed means nothing if their sites are constantly down. Let’s find out.

HostPapa Shared Hosting Uptime

Uptime is maybe one of the most important elements in determining which hosting servers are worth your time and which are not. In simplest terms, uptime refers to how much time the site is live and available for people to view.

Imagine this; you have written and published a blog post reviewing the latest genius tech invention.

It is one of the hundreds of other blog posts containing the same subject, so it’s fair to say there is a lot of competition.

Your site is doing well and receiving a lot of views, so your blog is currently one of the most viewed on the subject matter.

However, at the height of your site’s popularity, your web host provider fails you and the site crashes. Suddenly, you lose all of the visits to your site, and other blogs start receiving the hard-earned clicks you deserve.


So, the question is – will HostPapa let you down like this?

Well, they guarantee a 99.9% uptime, which sounds all well and good, apart from the fact that it is nearly impossible to find any accurate information about this guarantee.

Despite this somewhat vague ‘guarantee’ policy, HostPapa has a good performance reputation regarding uptime. From our research, their uptime measures at an exceptional 99.97% over the past six months!

Essentially, it is the type of score you would expect from an industry-leading hosting server responsible for hosting large-scale business sites, like online shops, which must always be live to generate revenue.

Considering HostPapa’s primary target audience are small businesses and individuals, this strong uptime is even more impressive.

Can you see what we mean now about quality over quantity? Sometimes good things do come in small packages.

Is Speed & Uptime important to you?

With impressive uptime & servers built to provide you with the best hosting experience, including fast loading speeds. What’s not to like?

Pricing & Plans

So, How About HostPapa Prices?

By now, we have probably laboured the point that HostPapa is an independent web host provider, so not directly comparable to its large-scale competitors.

With higher budgets, more funding and a more extensive customer base, you would expect HostPapa’s competition to trump them when it comes to low prices. With more in the bank, big companies can afford to charge less, after all.

hostpapa pricing

HostPapa’s Shared Hosting Plans

However, this couldn’t be further from the truth. Amazingly, despite being independently owned, HostPapa is reasonably priced, with plans starting at £1.95 per month.

This ‘Starter’ package offers hosting for up to 2 sites, with a free domain, 100 GB of SSD (solid-state drive) storage, unmetered bandwidth and a basic website builder.

Admittedly, many cheaper hosting companies are out there, with basic plans often coming in cheaper than HostPapa’s. However, offering a free domain and unmetered bandwidth as a basic feature is rare to come by and an opportunity worth snapping up.

The Slightly Odd Pricing Continues…

HostPapa’s next plan is their ‘Business’ package, essentially the same as the ‘Starter’ package, saving for unlimited sites and unlimited SSD storage.

Interestingly, this package is priced at the same as the ‘Starter’ plan, at £1.95 per month, so with the added sites and storage, it would be counterproductive to choose the basic plan over this business plan.

Perhaps this is a clever marketing technique from HostPapa, as, on renewal, the ‘Business’ plan will cost you £11.99 per month, considerably more than the renewal rate of £8.99 with the ‘Starter’ plan.

We understand that it’s a dog-eat-dog world out there, and everyone has to make a buck – but watch out for hidden fees. They can catch you when you least expect it.

Watch out for the extra cost for any backups – most plans offer unlimited backups as a basic feature. However, HostPapa charges for them individually.

The Business Pro Plan

The ‘Business Pro’ plan offers only one feature upgrade (a business website builder option, with space for 1000 pages), costing £8.95 per month.

To us, that seems like a pretty big economic jump for a relatively minor feature addition.

Despite this, with all plans coming in at no more than £8.95 per month, they hardly break the bank with money-back guarantees offered on most of their packages. So it is never too late to back out if the deal isn’t suiting you.

That said, if you have high expectations and a low budget, maybe HostPapa isn’t the hosting server for you.

HostPapa vs Competitors Prices

Host Provider
hostpapa brand logo thumbnail
hostgator brand logo
a2hosting brand logo
Shared Hosting
WordPress Hosting
VPS Hosting

Help & Support

How Good Is HostPapa’s Support?

If you aren’t a tech genius like many small businesses and individuals, site hosting can be a perplexing experience.

A hosting company needs to have a good customer support team who succeed equally in availability, approachability and technical knowledge.

Your site could experience any issue at any time of the day, whether that’s a technical crash or a cyber-attack.

In these cases, both the success and security of your business, data and website are all at risk, so someone must be around to offer assistance at the drop of a hat.

Where previously we puzzled over the slightly inflated cost of HostPapa, perhaps the added pennies begin to make sense once you start investigating the nature of their customer support.

Fast Live Chat

As with every element of web hosting, hosting companies have immense competition, especially when it comes to customer support.

When the industry standard is so high, it can be hard to stand out from the crowd, but, in this case, not for HostPapa.

hostpapa hosting support

HostPapa’s support is available 24/7

They tick all of the generic boxes for outstanding customer service; 24/7 support, 365 days a year, a phone line to call, in addition to a live chat service and plenty of information on their website for customers in crisis to read.

Multilingual Support

However, HostPapa surpasses their competition by extending their phone support to 18 different languages, meaning no matter who you are or where you’re from, HostPapa’s support team is there to help.

hostpapa knowledge base

HostPapa’s has plenty of articles to help you when you come unstuck

Moreover, very few hosting companies have the same amount of passive assistance online, with HostPapa’s extensive knowledge base containing over 2600 articles, in addition to video tutorials for customers to follow at any time.

1:1 Training

They also offer 30-minute one-on-one training sessions with a PapaSquad expert tailored to beginners and experienced tech users. Unbelievably this service is also included in all plans, which speaks for itself.

It seems that HostPapa cares about its customers, not only providing great hosting but understanding it. If that’s not world-class customer support, then we don’t know what is.

Need the convenience of getting expert support fast?

HostPapa is there to help you achieve your online aspirations and your business goals. Customer support that cares!

Features & Products

What Features & Services Do HostPapa Offer?

We have already touched on, arguably, one of the most impressive added features of HostPapa; their free training scheme. This can turn a novice into a knowledge base in no time.

hostpapa cpanel

WordPress is easy to install through HostPapa’s control panel

While this is a great feature and unique to HostPapa, it doesn’t end there. The basic plan alone offers access to Softaculous, a script library with over 400 free apps, Cloudflare CDN and CloudLinux servers, all under an easy-to-use cPanel. Making website building accessible to anyone – novice or not.

HostPapa Shared Hosting Features & Comparison

Main FeaturesStarterBuisnessBusiness Pro
Storage100 GBUnlimitedUnlimited
Free Domain Name✔︎✔︎✔︎
Free SSL Certificate✔︎✔︎✔︎
Daily Backups✖︎✖︎✔︎
24/7 customer service✔︎✔︎✔︎
Money-back guarantee✔︎✔︎✔︎

However, these features somewhat pale compared to the additional features available on the ‘Business’ and ‘Business Pro’ plans.

These features include; unlimited domains, unlimited email accounts, unlimited MYSQL resources, and, generally put, a better website builder, which allows for 1000 pages, with a 300% performance boost.

hostpapa website builder

Create your website with HostPapa’s website builder

Of course, it is worth pointing out that the best features come at the highest price, but we can’t blame HostPapa for that – it’s how the world works.

The most important thing to note is that even the ‘Starter’ plan has many attractive added features. You can create a high functioning, beautiful and secure website, irrespective of your budget.

Looking for a feature-packed hosting plan?

HostPapa has everything you need to be successful online, including hosting, email, and 400+ business apps!

Security & Protection

How Is HostPapa’s Security?

It is essential to consider security, both in terms of your personal data and the data of those who visit your site.

Both parties need to be protected from any potential cyber-attacks. With malware and bugs constantly evolving and growing more cunning, your web host provider should be equipped with some pretty sturdy security features. 

hostpapa website protection

Website protection from HostPapa

As standard, web hosting plans should have a free SSL certificate (secure sockets layer), protecting the sensitive data exchanged when a browser connects to a website.

Sure enough, HostPapa provides a free SSL certificate on all plans, with their ‘Business Pro’ plan promising the following added security features; premium wildcard SSL, SiteLock detect, domain privacy and automated website backup.

hostpapa security

HostPapa offers great security on all their packages

These are all great features; however, we take a slight issue that automatic website backups are only provided on the ‘Business Pro.’

Many other hosting servers provide automatic data backups as a given, no matter what plan you are on.

However, if automatic backups are a dealbreaker for you, then do not fear! You can pay £27.70 per year to receive backups, even on the basic plan, saving you from the nightmare of losing data.

Ultimately, HostPapa has some great security features, but they come at a cost. Should added protection mean added costs? That’s for you to decide. 

Pros & Cons

What We Like & Dislike About HostPapa

HostPapa Cons

Not the cheapest hosting on the market.

Watch out for hidden addons –
especially with features, such as daily backups, which should really be free.

Unclear terms when it comes to its uptime guarantee.

Not fully setup for large-scale eCommerce hosting.

What Are The Alternatives To HostPapa?

Hostinger Best Overall Cheap Host

Hostinger provides fast, stable and feature packed web hosting services for the best price!

Bluehost #2 Rated Cheap host

The most popular web host by far, offering great packages and amazing value for money!

A2 Hosting #3 cheap Hosting

A2 consistently delivers best in class speed, with great features and varied plans

HostGator Great value option

A great budget friendly host offering good packages and support for those new to hosting

Final Thoughts

Do We Recommend HostPapa?

So, it’s time for the million-dollar question – would we recommend HostPapa?

The answer, unsurprisingly, is yes. But would we brand them as the best hosting company? Maybe not.

Their performance is enviable, with lightning-fast speed and uptime, matched by their incredible customer service, with the bonus of one-on-one training.

However, the pricing is slightly vague, with a few nasty added costs springing up in areas where they really shouldn’t. Ultimately, if you are looking to sign up for their ‘Business Pro’ plan, you won’t be disappointed, but there’s a chance the more basic plans will.

Ready to give HostPapa a try?

Bring your business to life with email, business apps, enhanced security, and more!. Head over to Hostpapa now to see if it’s a good fit for you!

Overall Score

Editor & User Ratings

8.5Expert Score
HostPapa Hosting

With over 400+ free apps to build or extend your website: from shopping carts to blogs, HostPapa’s got everything you need.

Speed & Reliability
Pricing & Plans
Help & Support
Features & Products
Security & Protection


  • simon jones profile 1

    Simon is a consultant who found his way into running a web business. His commitment to innovation and iteration (and his good humour) are present in everything we do. He is an experienced researcher, writer and editor. He is the author behind much of what you read on Host Advisor.

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